I spent the better part of last week at Shoptalk18. Increasingly, it’s evident that customer experience cannot be discussed without the mention of supply chain or a function related to the supply chain. I’ve stated previously that the supply chain is no longer only a driver of operating leverage but also the catalyst for differentiated customer experiences. The assertion is increasingly proving out during discussions with retailers, eCommerce, and brands. Here are some noteworthy observations as I think/parse through everything I heard, saw, and discussed at Shoptalk:
Driving Retail Experiences with Supply Chain
Driving Retail Experiences with Supply Chain
Driving Retail Experiences with Supply Chain
I spent the better part of last week at Shoptalk18. Increasingly, it’s evident that customer experience cannot be discussed without the mention of supply chain or a function related to the supply chain. I’ve stated previously that the supply chain is no longer only a driver of operating leverage but also the catalyst for differentiated customer experiences. The assertion is increasingly proving out during discussions with retailers, eCommerce, and brands. Here are some noteworthy observations as I think/parse through everything I heard, saw, and discussed at Shoptalk: